Where can I Buy Eclipse?
You can buy them online by clicking on the ‘Shop’ tab, over the phone (858-243-4568) or in person at one of our many events.
What forms of payment do you accept?
Online, you may pay with a credit card, a debit card with a major credit card logo, and PayPal account to firstname.lastname@example.org.
At home parties and events, I accept cash and all major credit cards using the Square Mobile card swiper on my phone.
What is the difference between these and other candle companies that look similar to Eclipse?
The difference lie in the superior quality in the ingredients Eclipse uses, as well as the make of the warmers that take ECC to its own level of standards. We did not come to fruition to imitate or duplicate but to provide something that is a cut above the rest. As Tammy said, we don’t use cheap stuff and careful attention was put into the development of our products to offer something better than what was currently available in the market place; our products are different, Eclipse is different. See our Products page to see all we have to offer.
Does ECC candles have chemicals like lead or soot in their products?
Soot is the result of any combustion whether it be with candles or not. Everything, including candles have some form of soot when burned or melted so Eclipse will not jump on the marketing of “Soot-free.” To do so would be inaccurate and counter the reality that carbon combustion happens at burning and melting of all candles.
As far as safety, we can attest that your safety and health is our priority and therefore would not distribute anything less. And Tammy stated, ”Ken has 20 years experience in the Hazardous Waste Remediation, Hazardous Waste Emergency and Hazardous Waste Treatment/Disposal industry…if anyone is NOT going to put something hazardous into folks’ homes, it’s Ken! ” Please view the Ingredients list and see what common candle chemicals are in Eclipse Candle Company wax..
What are your candles made of?
ECC uses a premium vegetable and food grade paraffin wax blend. It is the highest of quality and least affordability when it comes to candle wax but we have chosen this to ensure that you get only the best. Our wax blend has shown time and time again the highest in performance with its scent/throw. Our wax is softer and creamier in texture than others in the market, and its fragrances and oils are IFRA and FDA-approved food grade. Visit Eclipse Candles Ingredients to see what we have and no not have in our products.
Can I use the warmer that I already have from another company? Can ECC wax be used in a Non-Eclipse Warmers? What’s the difference?
Yes, you may but keep in mind that in order to appreciate the full benefits of ECC Memory Melts, do consider an ECC Warmer. Careful research and consideration was put in the formulation and make up of the wax alongside the configurations of our warmers and vice versa. When we looked into our warmers for ECC, we chose to manufacture our warmers are heated with a flat halogen bulb that warms the plates evenly and maximizing the potential of all the ingredients, resulting in a more consistently throw and even more amazing scents. With other warmers, you Memory Melt will melt but its heat will not volatilize the fragrance oils to its full potential.
Is ECC wax safe for my health, my unborn child and pets?
Yes. Our wax blend is FDA approved and is free of benzene, toluene, naphthalene, and MEK. Under Cal Prop 65, our wax is listed as free of carcinogens and has no adverse reproductive effects. ECC President, Ken Knobs, has over 20 years experience with hazardous materials emergency response, hazardous waste remediation, and hazardous waste treatment; consequently, it was imperative to ECC that we chose a completely safe product for our customers. Safe and food-grade ingredients, while they are on and have never suffered a burn or injury – not even a tear. For me, this is a great testament of its safety.
I heard Eclipse wax is food grade safe. Can we eat it?
Due to FDA regulations, we cannot claim full edibility and consumption-worthiness of our products lest we want to file for another “stamp of approval,” What we will admit is that our Founder’s chocolate lab, over the years has eaten more of ECC’s specialty wax blend more than one would care to tell… She has put “food grade” to the test many times over and is very healthy, with an exceptionally lovely coat. My 22-month-old son likes to dip and lick the melted wax in the warmers and I have no worries of burns or toxic consumption.
What type of fragrance oils does Eclipse use in their candles?
All of our fragrance oils are IFRA (International Fragrance Association) approved, meaning of highest quality and safety. We’re very selective about our fragrance oils – both natural and synthetic – as we are with all of our raw ingredients. Feel free to check out the governing body to ensure a level of quality in fragrance products, IFRA’s standard: http://www.ifraorg.org/en-us/standards_1.
What is in an Eclipse Memory Melt made of?
We use the same premium vegetable and food-grade paraffin wax blend for or Memory Melts with a miniscule amount of costive (hardener) added to help preserve them during shipping and to assist with removal from for packaging. They are also handcrafted like our candles. Memory Melts frequently contain more fragrance oil than candles because the two products function differently.
How should Memory Melts be stored?
Due to its properties, Memory Melts should be stored in a cool dry place. Do not leave Memory Melts or Eclipse Candles in the car. They should always be kept out of direct sunlight because fragrance oils tends to make dyes more prone to fading. For peak performance, use Memory Melts within one year of purchase.
Do I use a whole candle bar at a time?
One square from our Memory Melts is generally all that is needed for a standard size warmer bowl. You may have 2 large cubes and still avoid spillage in our full size warmers but I recommend 1/2- a cube for our plug-in warmers.
How long will our Memory Melts last?
On average and depending on preference, a cube or 1/6 of the bar will satisfy for at least 8 hours. An entire 7 fluid ounce Memory Melt package (six squares) will last approximately 40-60 hours. This is on par with the burn time of an 80z ECC candle with 45-55 hours.
What kind of Light Bulbs do Eclipse Warmers use?
Our illuminated warmers use a 25-watt halogen bulb. These bulbs heat the wax to a slightly higher temperature than non-halogen bulbs. Our research has shown that this provides a more consistent heat throw, because the slightly higher temperature is able to volatilize fragrance oils with higher flash points. The 25-watt halogen bulbs also provide outstanding safety benefits for ECC customers as our wax or warmer base is not heated to temperatures hot enough to burn skin.
How hot does the wax get when warmed?
The wax is heated with a 25-watt halogen bulb. It heats to give off the peak of the oils inside the candles without burning the skin. As I’ve mentioned before, my 2-year-old son likes to dip his finger in the bowl and suck on it without shedding a tear.
How do I clean the wax out of the warmer?
The wax is soft enough in its most solid form to be easily scraped with a spoon or any kind of small scraper. You may also choose to dispose of the wax in its melted form by pouring into a container and disposing of it.ma 24-watt halogen bulb
Will Eclipse offer votive or smaller candles than the 8oz they offer?
Candlewicks can only draw from their surface area, or the wax pool that’s created at the surface, to fragrance a room. The smaller a container is, it normally follows, the smaller the diameter of the container. When you’re dealing with a small diameter your dealing with a candle that doesn’t have much surface area to draw from.
What does that mean exactly? It means that a 4oz candle will generally only effectively fragrance a small room. This is fine, IF the consumer understands this, and many (most?) people do not. I would rather not put a candle in our Glow Teams’ line-up that will look adorable, but likely be perceived as “not strong enough” by your customers. Our goal is always to give you products that keep your customers coming right back!
-TK, Candle Creator of ECC
How much is shipping?
Shipping with parties is 8% of retail order for all customers and hostess of a party. Hostesses have half-off and free shipping to correlating items.
Individual orders shipping is 10% of retail order with the $7 minimum.
Reduced or free shipping may be available from time to time to local customers. Email me at email@example.com for any shipping specials.
How long until delivery?
Please allow up to 3 days for processing. Standard delivery is usually 3 days transit time. Packages may arrive UPS or USPS.
Prospective Consultant Questions
I heard you guys are so new, how many consultants are there with ECC?
As of June 30th, there are approximately 250 consultants nationwide, with from Puerto Rico to Hawaii and everything in between. Take a look HERE to see if you can be the first in your state!
Is it worth it to sell Eclipse?
If you love the products, want to have a clear path to making extra income, upward mobility in a company, the ability to work as much or as little as you’d like without losing your down line, and with a system that jives with your faith, philosophy, and values… then IT IS WORTH it to sell Eclipse.
How much is an Eclipse Starter Kit?
There are 2 kits: The Kit at $89 and the Mini-Kit at $49. Both kits include scent samples of all of our fragrances, business supplies and materials to help start your business right after opening your box. For more information on the kit, visit http://www.ihearteclipse.com/consultant-kits/
There is a $10 NO KIT Online Version, which is “no candles” or product samples or materials, but full access to the back office, an e-commerce site, and all the electronic version of company paper work to fully run an online business. If you are looking for something with no face to face interaction or parties or have no intent of getting scents and candles under people’s noses, then this is the KIT for you. If you are looking to share the Eclipse Candle Company products, then this is definitely not the kit for you! The $49 and the $89 kits are a much greater savings than buying the items individually later on, even at a discount.
How long does it take to get my Eclipse Starter Kit?
Your Starter Kit is shipped same day when possible and should be at your doorstep within a week.
Are Consultants allowed to purchase Eclipse Candles at a discount and if so, what is the discount?
Yes. The discount is 30% off of retail price. Glow Team Members are able to purchase and get their discount (commissions) up front. No more waiting for commissions pay out (twice a month) to get reimbursed your discount.
When are commission checks issued?
Commission checks are issued twice a month via direct deposit.
Can I sell online?
Yes, you can sell online through your replicated website (ex: http://www.eclipsecandleco.com/ihearteclipse/)
Can I sell on eBay?
No. In order to maintain the quality and integrity of Eclipse products, Eclipse Consultants are prohibited from selling on eBay or any other auction type website. This ensures that you are receiving authentic and the highest quality of Eclipse Candles shipped from the company headquarters.
Can I make my own personal website?
Yes. You may do so as long as P&P guidelines are in effect, there are no copyright infringements and sales of Eclipse Candle Company products are made through your replicated website.
Can I sell at fairs and events?
Yes. This is a popular way of expanding brand recognition and growing business.
Are there any monthly or quarterly sales requirements?
There are no minimums or quarterly sales to maintain inside of ECC or nor does a lack of sales remove you from the company roster. Once an ECC Glow Team Member, always an ECC Glow Team Member, unless one states otherwise.
Are there any requirements to earn commissions on my team?
$500 Personal Retail Sales per month (before taxes and shipping) makes you eligible to earn commission on your team. You earn commission for every team member that has sol $125 in Personal Retail Sales.
Are we required to pay for any of the Host Rewards?
No. Host Rewards are covered by the company and is not a mandatory purchase. The Glow Team Member may use the Hostess Rewards in the case the Hostess will not be applying it at the close of her party.
Is there a Scent of the Month and is it a required purchase?
Every month, we highlight and avail to our Glow Team Members a scent in the form of a Sliver Sample Kit. This comes in 2 bars of 4oz and 100 mini bags. Glow Teams can slice or mold this wax and give them as samples attached to their business cards. Sliver Kit is an optional purchase. Glow Team Members are free to make their own samples from their current inventory.
Who do customers write their checks to? Eclipse Candle Company or the Consultant?
If you are working with an Eclipse Glow Team Member at a party, write the check to him or her.
Can Host carry or save their Host benefits for later use?
Hosts are to use their rewards before the close of their party. They may apply credits to the retail value of ECC products or to earn their kit if one is interested in being a Glow Team Member with Eclipse Candle Company.
Does Eclipse ship to APOs and FPOs?
At this time, wedo not. We do ship to Canada.